CANCELLATION POLICY

CANCELLATION POLICY: We kindly ask that if you need to cancel or reschedule, that you do so at least 48 hours prior to your scheduled appointment. We understand that scheduled adjustments are necessary and unforeseen circumstances may arise, but same day cancellations or no call/no shows will be charged 100% of the service booked. If you cancel less than 48 hours before your appointment, you will be charged 50% of the service booked. A text/email will be sent out prior to your appointment to confirm you are coming to your appointment. If you don’t confirm your appointment at least 24 hours before, your appointment will be cancelled and have to be rescheduled. LATE ARRIVALS: Please arrive 5-10 minutes early for your appointment. If you’re more than 15 minutes late, we will need to reschedule. As each appointment is scheduled for a specific duration, arriving late may not allow sufficient time to complete the service booked. In this case, the full appointment fee will still be charged. NO-SHOWS: If you decide to no call/no show the day of your appointment, you will be charged 100% of the service booked. This may also result in not being able to schedule any future appointments at Studio A. REFUNDS: At Studio A, we are dedicated to providing exceptional, high-quality services and ensuring a positive experience for all of our clients. However, we do not offer refunds on any of our services. If you are not completely satisfied with your service, we encourage you to contact us within a week of your appointment, so we can address your concerns. We are happy to offer a complimentary adjustment or resolution within this period. ADJUSTMENTS: We are committed to ensuring you are completely satisfied with your service. If you are not fully happy with your results, we offer a complimentary adjustment within a week of your appointment. Please contact us within this period to schedule an appointment with us to adjust your hair. After the adjustment period, any further changes will be subject to additional charges. GUEST POLICY: To provide the highest quality service and a peaceful salon environment, we request that only the client receiving the service be present during their appointment. Any additional guests will be asked to leave. GIFT CARDS: Gift cards are available for purchase and can be used toward any service or retail product offered at our salon. They are non-refundable and cannot be exchanged for cash. Please note that gift cards can’t be combined with other discounts or promotional offers and are valid for 12 months from the date of purchase. Lost or stolen gift cards cannot be replaced. PAYMENTS: We accept payments via cash, credit/debit cards and digital payment methods such as Venmo, PayPal or Zelle. All payments are due at the time of your service. We also do not offer payment plans for services. Gratuity is not included in the price of your service and is greatly appreciated. Tips can be given directly to your stylist or through our payment system.